Now we’ve all been there – it’s just another day at work, and suddenly your PC has gone POOF! But wait – nothing really changed, the PC has been physically untouched for probably 6 months..
Now, not everybody has a local tech genius, and online guides can also be very confusing – so you try to call the PC builder, and if that’s not theMVP – you’re looking at anywhere from 2-3 days to even weeks of downtime for a hardware failure.
We know, this can be really frustrating at the least, and a lot expensive at worst. And I’m not even talking about travel & logistic expenses. No, we’re talking about something much more valuable, which is – your time.
Because after selling high-performance PCs for the past 8 years, what we’ve really understood is that ONLY professionals can buy such high-end hardware. (there are very few enthusiasts, who really buy expensive hardware just for the fun of it – most of you are just so great at your work that a low-end machine just slows you down.)
So even 2-3 days of delay can lead to a massive crunch on your project timelines, deadlines and the worst part, an underwhelming experience for your client.
So getting reliable high-quality service is one of the biggest challenges and the only option you have is to deal with the big-name brands who will easily charge you at least 2 times the cost of your actual hardware.And even more – after your 1-year warranty expires.
But it doesn’t have to be that way – theMVP offers 3 years of doorstep warranty & lifetime technical support. And when we say doorstep, it literally means you don’t step out of your home.
And why don’t others do it, well, let me tell you a secret – it’s actually not possible or even viable to give this service on every PC.
Because custom PCs literally have 100s of different combinations of CPU, GPU, RAM and so on – so something as simple as a BIOS update can also lead to major issues with your system.
and it is literally impossible to send an engineer at your home, everytime something goes wrong – But thanks to the brilliant folks in our Quality & Ops Team – we’re able to do this.
Because the only way to actually offer a 3-year doorstep warranty – will be to make sure your system doesn’t crash in the first place. and that is why we have a 72-hour, 200+ point quality process.
But you know what, we feel that’s still not enough.
And that is what’s pushing us for the last 3 years to build our next biggest differentiator – which is our physical presence.
We are the only multi-location system integrators with 4 METRO branches – and more than 100+ trained service partners across the length and breadth of the country, even Andaman and Nicobar.
See we understand that this is not a purchase you make everyday, it’s not only a big investment, but a very important tool that is probably going to serve you for the next 3-5 years. And that is why we really want to make sure that you always have someone to talk to, not just on a call – but face-to-face with the hardware right in front of you.
So when we hear people say that we’re expensive – I can see their point of comparison but can’t help and feel a little off, because for the service we provide, which is better than all the international household names, we are actually the most affordable option.
Ok, but let’s talk about how does all this even work? Well, you can check out this video for a detailed explanation on the entire process but here’s a quick summary.
You have a problem, and you reach out to us – preferably on the service number mentioned on the back side of your PC, and instantly you’re connected to our service team – as long as you’re calling at a decent hour.
Now, most of the time – it’s usually a small driver update, RAM or BIOS reset that fixes the issue outright. So our engineers guide you virtually with Remote support and your PC is already back up in an hour or 2 max.
But in very extreme cases – if a hardware failure has happened, our service engineer will be at your place in 24 hours for metro cities and 48 hours for tier 2 & 3.
And after taking the faulty hardware, which takes at least 2-3 weeks to repair from the manufacturer, not only do we handle that entire process, but you’re also provided with a standby component to make sure no matter what happens, your system is back up and running in a day or 2 max.
And that’s how we make sure that you’re always in good hands.
If you’re still confused – feel free to reach out to our stores in Gurgaon, Bangalore, Mumbai & Hyderabad. Or visit our website.
Until next time, Cheers!
