At our core, ensuring your system ships without issues has always been our primary focus. From day one, we’ve been committed to delivering high-quality products that meet your expectations. As we move into the new year, we’re making some significant changes to our testing process to improve the way we ensure reliability, enhance transparency, and provide better support for you.
What’s New?
1. Verifiable Testing Data
In the past, we tested systems, but now we’re providing you with more information than ever before. Every test we perform is fully verifiable, meaning you’ll get detailed graphs showing the performance of individual components like voltages, temperatures, and clock speeds throughout the test stages. This data is sent directly to you, so you can see exactly how your system is performing and understand the results.
Unlike many others who claim to perform extensive testing, we’re not just talking about it—we’re showing you the results. This level of transparency is crucial for giving you confidence in the system you’re receiving.
2. Comprehensive Benchmarking
Our testing routine includes the benchmarks we’ve always performed on critical components such as the CPU, GPU, SSD, and hard drive (Cinebench, Superposition, Crystal Disk Mark). But we’ve added something new: we now also test the power supply under various load intervals. This helps us ensure that even under the toughest workloads, the power supply will continue to function optimally, reducing the risk of issues after shipping.
3. Instant Error Detection
One of the most exciting changes is our ability to detect errors in real time. If any issue occurs during testing, we’ll get an instant notification, and we’ll know exactly which component is not performing as expected. This allows us to address the problem immediately, replacing the faulty component before the system ships out to you.
Introducing Our New Support App
In addition to our upgraded testing methods, we’re also introducing a new support app that’s designed to make your experience even better.
Why Do We Need a Support App?
Our new app is your all-in-one resource for everything related to your system. It contains all the important details about your purchase, including:
- Your system specs
- Invoice and warranty information
- Troubleshooting guides
- Full testing reports
This means that from the moment you receive your system, you’ll have access to all the information you need right at your fingertips.
Quick Troubleshooting
For common issues (like Wifi Connectivity, Driver Updates, etc.) – We have a separate section with step-by-step guides and video tutorials for faster troubleshooting.
Easy Access to Support
If you ever need assistance, the app makes it easier than ever to get in touch. You can reach out directly via email or WhatsApp, ensuring a quick response from our support team.
Additionally, the app allows you to upload videos of your system’s logs for us to verify remotely. This makes troubleshooting even smoother and faster, so we can resolve any issues as quickly as possible.
How We’re Improving Your Experience
At the heart of all these changes is our commitment to delivering a product that’s not only high-quality but also fully backed by transparent and reliable support. We’re excited about these changes and look forward to making your experience even better in the year ahead.
Let us know what you think in the comments!!
